feedback:performance_help [Performance!]

Help Request

Please report issues related only to the installation, synchronization, FTP, IT…

Thank you.

Live Help

Please notice the Live Help tab appears on the right side of ypur internet browser. Our customer care executives will provide you online support to your queries through this tab. To access our Live Help, you need to click the Live Help tab and then enter you details in the form that follows.

Help Request Form

You do not need immediate help ? Please provide the following information and we will contact you soon.

Name
SERIAL
	PERFORM12 for Customer Specific off-line version, CLIENT for simple client version, or your personal Serial Number*
Company
Country
Work Phone
Cell Phone
	Please indicate the ISD or Country Code

eMail address

Version

Configuration

Comments


Text in Bold indicates a required field that must be completed prior to submitting this form

*Looking for your Serial Number? see: Find Performance! Version and Serial Number

Operating hours

We provide support 18 hours a day + 2 extra hours depending on needs, Monday - Friday

	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24
(GMT-6)
(GMT+1)
(GMT+5.30)

	Open
	Close

(GMT-6): Central Time (US and Canada).

(GMT+1): Brussels, Copenhagen, Madrid, Paris.

(GMT+5.30): IST (Chennai, Kolkata, Mumbai, New Delhi.)

This coverage is subject to change without notice.

Holidays List

Holidays List 2013

During Holidays and Week-end's - Minimum support will be provided on need basis.

Escalation Matrix

Emergency Contact

Contact Person: A.Manikandan
Email - AManikandan@flowserve.com
Call: +91 97403 77977

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